An Overview of Notification Channels
Notifications basically reach you through three channels: email, browser push messages, or directly within your account, through an internal message bar or badge. All three channels can carry the same event types, just in different formats and on different timelines.
Email is the most widely used form, since it requires no extra setup beyond creating your account in the first place. Browser push messages, by contrast, only work if you've previously allowed them in that particular browser on a given device.
In-account badges become visible as soon as you log in, and don't depend on either your browser or your email provider's settings.
Together, these three channels give you the full picture, but you don't need to use all of them at once - many people prefer just one or two, based on their own habits.
What Types of Notifications Exist
Notifications can be sorted into a few broad categories by content. These include administrative account messages - such as confirming registration or changing settings - along with updates tied to transactions.
Another category covers login- and account-security notifications, meant to let you know promptly if something unusual happens on your account. These typically count as the most important, and it's worth keeping them active at all times.
There are also more general, marketing-type messages that carry informational or promotional content. These categories can be turned on and off independently of one another, so you don't have to accept or reject everything at once.
This split also means that a security-related message is handled by different logic than an informational one.
The frequency of each category can vary too. An administrative confirmation is typically a one-time event, while a security alert only appears when something has actually happened that's worth flagging. Informational messages, by contrast, tend to arrive more regularly, since their purpose is more about ongoing contact.
It's worth keeping this distinction in mind when deciding which category to leave active and which to turn off.
Customizing Your Notifications
On the account settings page, you'll find the toggles that let you control, category by category, which notifications you want to receive and which you don't. Changes typically take effect immediately, with no separate confirmation needed.
It's worth reviewing these settings from time to time, especially if you feel like you're receiving too many or too few messages. Browser push notifications can also be disabled directly in the browser itself, if you don't want to use that channel at all.
If you browse from a mobile device, our page on the mobile version also touches on a few notification-related points, since push messages can behave a bit differently on a phone than in a desktop browser.
One important distinction: security-related notifications - such as login alerts - shouldn't be turned off entirely, even if you scale back the other categories.
Privacy Considerations in Notifications
The purpose of notifications is to inform you, not to share sensitive details in plain, readable form. That's exactly why an email or push message never includes details that would, on their own, be enough to access your account.
If a message asks you for suspiciously detailed information, or directs you to an outside page where you'd need to log in, it's worth being cautious. Attempts like this, resembling phishing, aren't uncommon across online services in general.
This doesn't mean every message is suspicious - it just means it's worth making a habit of never clicking a link in an email whose source you're not sure of, and only ever entering your account details on the official site.
A simple rule goes a long way.
If you ever have doubts about whether a message you received is genuine, our security page offers further guidance on protecting your account, and you can also raise a specific case directly through our contact details.
When an Expected Notification Doesn't Arrive
Sometimes a message you're expecting doesn't arrive on time, or doesn't show up at all. The most common cause is that the relevant category is turned off in your settings, or that a filter on your browser or email provider has set the message aside.
In cases like this, it's worth checking your account settings first, and then your email account's spam folder, since filters occasionally misclassify an entirely legitimate message.
With browser push notifications, the cause is often simpler: if you declined the permission request during an earlier visit, the browser typically won't ask again automatically. In that case, the toggle can be restored through the browser's own, per-site permission settings.
It's also not uncommon for switching devices - a new phone or a reinstalled browser, for instance - to require resetting channels you'd already enabled before, since these are tied to the specific device and browser, not to the account itself.
If every setting checks out and the message is still missing, the issue may no longer be on your end - in a case like this, it's worth contacting customer support so you can work out together where the delivery got stuck.